ViaTravelers Return Policy

At ViaTravelers, your journey with us is more than just about travel; it’s about the satisfaction you get from our products that accompany you. If there’s a bend in the road, and you find yourself needing to return an item, our policy is designed for simplicity and your peace of mind.

Return Eligibility

For Non-Customized Products:

  • Damaged or Defective Items: We stand behind the quality of our products. Should your order arrive damaged or with a defect, we invite you to contact us within 30 days of delivery. To help us expedite your request, please provide a clear photo of the defect. We will swiftly guide you through obtaining a replacement or refund at no additional cost.

For Customized Products:

  • Tailor-made items are crafted just for you and as such, we cannot accept returns based on personal preference (e.g., incorrect size or color choice). However, if your customized product has a quality issue, such as damage or a manufacturing error, get in touch within 30 days of delivery with a clear photo, and we will replace or refund your purchase.

Process for Reporting an Issue

  1. Get in Touch: Fill out our “Submit issue” form, providing clear photos or a video of the problem. If the same design is on multiple items, please show them all in one image.
  2. Assessment: Our dedicated team will assess the issue and determine if it qualifies for a replacement or refund.
  3. Resolution: Approvals will result in a refund to the original payment method or a free replacement shipped to you.

Additional Information

  • Print Variance: We acknowledge a tolerance of 0.5 inches for the placement of prints on DTG products. Such minor variations are not grounds for returns.
  • Delivery Issues: Should delivery attempts fail, we offer the choice of a reshipment at an additional fee or a partial refund.
  • Responsibility: We ask you to carefully review your order before purchase, as we cannot cover returns or exchanges due to customer errors, like wrong size or color choices.

Our Commitment

ViaTravelers is dedicated to making every part of your travel, including your shopping experience with us, exceptional. If a return is necessary, we ensure the process is as seamless as your adventures. For any questions or further assistance, please reach out through our Contact Us page.

Let’s continue to make every journey memorable with ViaTravelers by your side.